Parent Portal Troubleshooting
Having trouble with your parent portal? Find solutions to the most common problems across all systems.
Try These Quick Fixes First
Clear Browser Cache
Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac)
Try Another Browser
Chrome, Firefox, Safari, or Edge
Disable Extensions
Ad blockers and privacy tools can interfere
Check Internet Connection
Ensure stable WiFi or ethernet connection
Update Your Browser
Use the latest version for best compatibility
Enable Cookies & JavaScript
Required for parent portals to function
Problems by Category
Login Problems
Forgot username or password
Use "Forgot Password" link or contact school admin
Account locked
Wait 30 minutes or contact school tech support
Invalid credentials error
Verify username/email, check caps lock, clear browser cache
First-time setup
Use "Create Account" link with student ID and access code
Browser Issues
Page not loading
Clear browser cache, disable extensions, try incognito mode
Buttons not working
Enable JavaScript, update browser, try different browser
Layout looks broken
Update browser, check screen resolution, zoom to 100%
Session keeps expiring
Enable cookies, check security settings, disable VPN
Connection Issues
Cannot connect to server
Check internet connection, try different network
Very slow loading
Clear cache, disable browser extensions, try off-peak hours
Mobile app not syncing
Update app, check permissions, force close and reopen
VPN blocking access
Disable VPN, use school-approved network
Display Problems
Grades not showing
Select correct term, check teacher posting, refresh page
Missing assignments
Contact teacher, check assignment dates, refresh browser
Old data displaying
Hard refresh (Ctrl+F5), clear cache, log out and back in
PDF reports not opening
Enable pop-ups, update PDF reader, try download option
System-Specific Issues
| System | Common Issue | Solution |
|---|---|---|
| PowerSchool | Session timeout | Log out completely before logging back in |
| PowerSchool | App not syncing | Enter district code again in app settings |
| Infinite Campus | Grades missing | Select correct term from dropdown menu |
| Genesis | Cannot reset password | Contact school office directly (no self-reset) |
| Aeries | Login loops | Clear all browser data for aeries.com domain |
| ParentVUE | Cannot see all children | Contact school to link accounts |
When to Contact Your School
Account permanently locked
Contact: School technology department
Cannot verify identity
Contact: School registrar office
Data appears incorrect
Contact: Teacher or school counselor
System-wide outage
Contact: Wait for district announcement
Security concerns
Contact: School administration immediately
Still Need Help?
Check our detailed guides or find your specific system information