Parent Portal Password Reset: Step-by-Step Guide
Forgot your parent portal password? Don't worry—we've helped over 30,000 parents reset their passwords and regain access. Follow our step-by-step instructions for any parent portal system.
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Self-Service Password Reset (Works for Most Systems)
Go to Your School's Parent Portal Login Page
Visit your school district website and click the Parent Portal link. This should take you to the login page.
Click "Forgot Password" or "Trouble Signing In"
Look for a link that says "Forgot Password," "Forgot Username," "Trouble Signing In," or " having trouble logging in?" This is usually near the username/password fields.
Enter Your Username or Email
Type the username or email address associated with your parent portal account. If you don't remember your username, there may be a separate "Forgot Username" option.
Check Your Email for Reset Instructions
You should receive an email within a few minutes with a password reset link. If you don't see it within 10 minutes, check your spam or junk folder.
Create a New Password
Click the link in the email and enter your new password. Choose a strong password that's hard for others to guess but easy for you to remember.
Log In With Your New Password
Return to the parent portal login page and enter your username and new password. You should now have access.
Didn't Receive the Reset Email?
- • Wait at least 10 minutes before checking—email delays are common
- • Check your spam, junk, and promotions email folders
- • Verify you\'re using the email address associated with your account
- • Some school email systems block external emails—try a personal email address if you have one on file
- • If you still don't receive it, proceed to "Contact Your School" below
Creating a Strong Password You'll Remember
Most parent portals require passwords that meet specific criteria. Here's how to create one that's secure but memorable:
Password Requirements (Typical)
- • Minimum 8-12 characters
- • At least one uppercase letter (A-Z)
- • At least one lowercase letter (a-z)
- • At least one number (0-9)
- • May require special character (!@#$%)
Password Tips
- • Use a passphrase: "BlueBear!EatPizza" is easier to remember than random characters
- • Don't reuse passwords from other accounts
- • Consider a password manager like LastPass or 1Password
- • Write it down in a secure place if needed (not taped to your computer)
- • Never share your password with anyone, including your child
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System-Specific Password Reset
PowerSchool
Click "Having Trouble Signing In?" on the login page. Enter your username or email. Check your email for reset link from PowerSchool.
Infinite Campus
Click "Forgot Password" on the Campus Parent login. Enter your username or email. Follow instructions in the email from Infinite Campus.
Aeries
Click "Forgot Password?" on the portal login. Enter your email address or username. Check for email from your school district or Aeries.
Genesis
Click "Forgot Password" on the login page. Enter your username or email. Follow the reset link sent to your email.
Skyward
Click "Forgot Login/Password?" on Family Access. Enter your email or username. Follow instructions in the email from Skyward.
Focus
Click "Forgot Password?" on the Focus login page. Enter your username or email. Check email for reset instructions.
Self-Reset Not Working? Contact Your School
If the self-service reset isn't working, you'll need to contact your school for help. Schools can manually reset passwords and verify account information.
Call Your School Office
Call during school hours (typically 7:30 AM - 3:30 PM). Ask for the "registrar" or "technology help desk." Have your child's student ID number ready.
Email District Tech Support
Many districts have a technology help email (often techhelp@yourschooldistrict.org or parentportal@yourschooldistrict.org). Include your name, child's name, and student ID.
What to Tell the School
When you contact the school, be ready to provide:
- • Your full name and relationship to the student
- • Your child's full name and student ID number
- • The school they attend
- • A description of the problem (e.g., "I forgot my password and can't reset online")
- • Your phone number and email (for them to send the new password)
Account Locked? Here's What to Do
After too many failed login attempts, most parent portals will lock your account for security. Here's how to handle it:
Option 1: Wait for the Lock to Expire
Most account locks expire automatically after 15-30 minutes. Wait before trying again, and make sure you have the correct password this time.
Option 2: Reset Your Password
Use the "Forgot Password" option to reset your password. This will also unlock your account. Follow the instructions above for self-service reset.
Option 3: Contact Your School
If you need immediate access, contact your school's technology department. They can unlock your account and issue a temporary password right away.
Prevent Future Lockouts
- • Write down your username and password in a secure place
- • Double-check that caps lock is off before entering your password
- • Use a password manager to auto-fill your credentials
- • If you're unsure of your password, use the reset option instead of guessing
Reset Your Password and Get Back to Tracking Grades
Once you're back in, explore our other guides to make the most of your parent portal access.