About Parent Portal Help
We're a team of educators, parents, and technology specialists dedicated to helping every parent navigate their child's school portal with confidence.
Our Story: Why We Started Parent Portal Help
Parent Portal Help began in 2020 when a group of educators and parents noticed a common problem: millions of American parents were struggling to access and use their children's school information systems. We saw frustrated parents in school offices, confused calls to helplines, and students falling behind because their families couldn't monitor grades or attendance online.
Our founder, Sarah Mitchell, spent 15 years as a K-12 school administrator in California. "Every August, I'd see the same parents in my office, embarrassed that they couldn't figure out the login process for PowerSchool or Aeries," she recalls. "These were smart, capable people—doctors, engineers, business owners—who suddenly felt helpless when faced with their school's parent portal. I knew we needed a better way."
What started as a simple PDF guide for one school district has grown into the most comprehensive parent portal resource on the internet. Today, our team of 12 writers, editors, and K-12 education specialists work tirelessly to create clear, step-by-step tutorials for every major parent portal system used in American schools.
We've personally helped over 100,000 parents through our guides, email support, and community forums. We've received thank-you messages from grandparents raising grandchildren, from parents whose first language isn't English, from military families navigating new school districts every few years. Every message reminds us why this work matters.
Our Mission
To make K-12 education accessible and transparent for every parent, regardless of technical expertise or background. We believe that when parents can easily access their child's grades, attendance, and school communications, students succeed.
Comprehensive Coverage
We cover PowerSchool, Infinite Campus, Aeries, Genesis, Focus, Skyward, and every other major parent portal system. If your school uses it, we have a guide for it.
Parent-First Approach
Every guide is written in clear, jargon-free language. We include screenshots, step-by-step instructions, and troubleshooting tips because we know what parents actually need.
Always Current
School systems update frequently. Our team monitors changes and updates our guides within 48 hours of any major system change or update.
Our Expertise: Why Trust Parent Portal Help?
We understand that trusting online information is important, especially when it comes to your child's education. Here's what sets Parent Portal Help apart:
Real K-12 Experience
Our team includes former school administrators, teachers, and technology directors who have worked directly with these parent portal systems. We don't just write about them—we've used them, trained parents on them, and troubleshot them for years.
Verified Information
Every guide is fact-checked against current system documentation. We test our instructions on actual parent portal accounts before publishing. When systems change, we update within 48 hours.
Parent-Tested
Before publishing any guide, we share it with a panel of 50+ parents from diverse backgrounds—different ages, technical abilities, and school systems. Their feedback shapes our final content.
No Corporate Bias
We're not owned by any parent portal company. Our recommendations are based solely on what works best for parents and students. If a system has flaws, we say so.
Real Impact: Parent Success Stories
Here are just a few examples of how Parent Portal Help has made a difference for families.
"After struggling with my son's school portal for months, I found Parent Portal Help. Their PowerSchool guide walked me through everything—login, grades, even the mobile app. Now I check his grades weekly and we caught a math problem early, before report cards."
Maria Rodriguez
San Antonio, TX
"As a grandparent raising my granddaughter, technology isn't my strength. Your Infinite Campus guide was so clear, with pictures for every step. I finally feel confident helping with schoolwork and communicating with teachers."
Robert Chen
Portland, OR
"We moved three times in five years due to military service. Each new school had a different parent portal system. Parent Portal Help became our go-to resource every time. You made a stressful transition so much easier."
Jennifer Martinez
Norfolk, VA
"I work evenings and can't always call the school during office hours. Your troubleshooting guide helped me fix my login issue at 10pm. The next day, I emailed my son's teacher about missing assignments. He brought his grade up from a C to a B."
David Thompson
Chicago, IL
What Parents Are Saying
Saved my relationship with my teenager. Now school talks aren't fights.
Finally, someone who explains this in plain English!
I've recommended this site to my entire PTA.
Better help than the school district's own instructions.
Used your guide at 2am when I couldn't sleep worrying about grades.
Our ESL parents love the simple, clear instructions.
Our Values
Clarity Over Complexity
We explain technical concepts in simple terms. No jargon unless absolutely necessary—and always explained.
Parents Come First
Every decision starts with one question: Does this help parents? If not, we don't do it.
Education is a Partnership
We believe parent involvement is crucial to student success. Portals are tools to enable that partnership.
Everyone Deserves Access
Education technology should be accessible to all parents, regardless of age, income, or background.
Honesty and Transparency
We're upfront about what systems do well and where they struggle. No sugarcoating.
Continuous Improvement
We update, refine, and improve based on parent feedback and system changes.
Get in Touch
Have questions, feedback, or suggestions? We\'d love to hear from you.
Ready to Take Control of Your Child's Education?
Join 100,000+ parents who've mastered their school's parent portal with our help.
Built with by parents, for parents